Privacy Policy

Vokitoki (“we”, “us”, “our”) is the hyperlocal super app that connects the people, shops, services and communities of your neighbourhood. This policy explains how we handle personal information across the Vokitoki app and this website.

We wrote it to be read — short sections, plain language, no legal maze. If anything is unclear, ask us; contact details are at the end.

We collect only what the product needs to work:

• Account details — your name, phone number, and any profile information you add.
• Content you create — listings, shop details, photos and videos, Address Tags, giveaways, service offerings.
• Communication data — messages and calls are delivered through our systems; private chats are end-to-end encrypted.
• Location — with your permission, to show shops, services, products and people near you.
• Transactions — order, cart and booking details when you buy, sell or book.
• Device and log data — technical information that keeps the app reliable and secure.

• Show you what’s genuinely nearby — shops, products, services, giveaways and people.
• Deliver your messages, voice messages and calls.
• Process orders, bookings and payments.
• Keep the platform safe — preventing fraud, spam and abuse.
• Support you when something goes wrong.
• Improve Vokitoki based on how features are used.

We never sell your personal data.

Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act), we process personal data primarily on the basis of your consent, and for certain legitimate uses recognised by law.

Where laws such as the GDPR (EU) or CCPA/CPRA (California) apply, we rely on the corresponding bases: consent, performance of a contract, legitimate interests, and legal obligations.

Location is what makes Vokitoki local — and it deserves special care.

• We use your location, with permission, to show what’s around you. You can withdraw permission anytime in your device settings.
• Address Tags are created by you, for you. They are shared only when you choose to share them.
• You can edit or delete your Address Tags — including their photos and videos — at any time.

Private conversations are exactly that. One-to-one chats are end-to-end encrypted — we cannot read their content.

To deliver messages, voice messages, walkie-talkie audio and calls, we process the technical data needed for delivery (such as who a message is addressed to and when it was sent).

When you buy, sell or book on Vokitoki, we process the details needed to complete the transaction — items, amounts, delivery or pickup choice, and the buyer–seller conversation around it.

Payments are handled by payment providers; we do not store your full card details.

This website uses essential cookies to function, and analytics to understand how pages are used so we can improve them. You can manage cookies in your browser settings.

For details, see our Cookie Policy.

If we introduce features that use AI to process your content, we will explain clearly what they access, why, and how to control them — before those features reach you.

Vokitoki works with a small set of service providers to run the platform:

• Cloud hosting and storage
• Maps and location services
• Payment processing
• Push notifications

Providers act under contract, only on our instructions, and only with the data needed for their role.

• With other users — only what you choose to share: your profile, your listings, the Address Tags you send, the messages you write.
• With service providers — under contract, as described above.
• For legal reasons — when required by law or to protect our users and platform.

We do not sell personal data, and we do not share it with advertisers.

We keep your information while your account is active. When you delete your account, we delete or anonymise your personal data, except where the law requires us to retain certain records (for example, transaction records).

Security is a design decision, not a checkbox. Here is how we protect what you trust us with:

No system is 100% secure. If an incident ever affects your data, we will inform you and the relevant authorities as required by law.

Your data is stored and processed in India. If we ever transfer personal data outside India, we will do so in line with applicable law and with appropriate safeguards.

Vokitoki is not directed at children. We do not knowingly collect personal data from anyone below the age required by law (18 under the DPDP Act). If you believe a child is using Vokitoki, contact us and we will act.

Your data belongs to you. You can:

• Access the personal data we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your data by deleting your account.
• Withdraw consent at any time.
• Raise a grievance — we will respond within the timelines set by law.
• Escalate to the Data Protection Board of India if you are unsatisfied with our response.

If GDPR or CCPA/CPRA applies to you, you may have additional rights such as portability and the right to object.

Leaving should be as easy as joining. You can delete your account from the app settings, or by emailing us. Deletion removes your profile, listings, Address Tags and personal data, subject to the retention rules above.

When this policy changes, we will update the date at the top of this page. For material changes, we will notify you in the app before they take effect.

Questions, requests or concerns about privacy — we want to hear them. Reach the team at the email below, or through the contact page. We usually reply within 1–2 business days.